POLICIES & PROCEDURES

Cancellation Policy:

  • Lessons that are cancelled at least 24 hours in advance can be rescheduled at any time with no loss of lesson.

  • Lessons cancelled less than 24 hours in advance will result in the loss of the lesson.

Late Policy:

  • If a player is late for a lesson, the time remaining on their lesson will be fulfilled. If there is no communication after 15 minute the coach can leave and a full amount of missed lesson will be charged. 

Weather Policy:

  • If during a private lesson, the weather stops the lesson from continuing then the time spent to the nearest half hour period will be charged.  If there is time remaining on the private lesson, the rest of the time will be added as a credit at a mutually agreed time. 

Lesson Pack Policy:

  • If you purchased a promotional pack of multiple lessons, you must use the lessons within six months of the date of purchas.

Payment Policy:

  • Payment method:  Visa, Mastercard, Venmo, Zelle, Square, or Cash.  Please note all payments will be charged before attendance of any lesson, class, clinic, tournament or event. 

  • In the event of a charge back on a credit card, please note there will be a $50 administration fee charge per occurrence to the customer for the process documentation and search to support the validity of this charge whether the case results in a win or loss. This charge back will be reflected on your account.

  • If paying by cash, payment is due prior to the student’s first lesson, first clinic or tournament. 

Code of Conduct:

The code below applies in all situations that relate directly or indirectly to pickleball play.  Every person involved in pickleball associated with Pickletopia (participant, official, volunteer, or spectator) pledges as follows: 

  • I will not engage in unsportsmanlike conduct or encourage others to do so.

  • I will not engage in any behavior that would endanger the health, safety or well-being of others.

  • I will treat the facility, equipment, and others with respect.

  • I will not discriminate against a person because of their race, color, religion, sex (including gender identity, sexual orientation, and pregnancy, national origin, age (40 or older), disability or genetic information.

Waiver of Liability:

Every student must read the following waiver of liability prior to your scheduled lesson, clinic or tournament. Scheduling a lesson, clinic or tournament is agreeing to the terms & conditions in this waiver.

WAIVER:  As consideration for the right to participate in pickleball lessons, clinic and tournaments and/or other activities and services provided by Pickletopia, LLC.  I hereby covenant to hold harmless and indemnify Pickletopia, LLC and it’s employees from any and all claims, losses, damages, injuries, fines , penalties and costs (including court costs and attorney’s fees), charges, liabilities, or exposures, however caused, resulting from, arising out of, or in any connection to my or any minor family member’s participation in the above described program.  I have read and understand this INDEMNIFICATION AND HOLD HARMLESS AGREEMENT. By registering and paying for the class you accept these terms.

Consent for Use of Image:

  • Photographs and Video: We occasionally take photographs and record videos during our activities, capturing the essence of our community's engagement and enjoyment. This content may include images of our participants, instructors, and the lively interactions that take place.

  • Social Media and Promotional Use: By joining our events, you grant Pickletopia, and its partners, the permission to use these images and videos on our social media platforms (like Instagram, Facebook, and TikTok) and for other promotional purposes. This helps us spread the word, share our love for pickleball, and invite more wonderful people like you to join our community.

  • Respecting Your Privacy: Your comfort and privacy matter to us. If you prefer not to have your image used, please let us know before participating in any event. We're happy to accommodate your preferences and ensure you feel at ease during our activities.

  • Sharing the Joy: If you see yourself in our posts and love the vibe, feel free to share them on your own social media! We believe in spreading peace, love, and pickleball far and wide. 

  • Questions or Concerns: If you have any questions about this policy or wish to discuss your image use further, please don't hesitate to contact us. We're here to ensure a positive and enjoyable experience for everyone involved.


By engaging with Pickletopia and its activities, you acknowledge you've read and understood this Image Consent Policy and agree to the use of your image as described above. We're thrilled to have you as part of our vibrant community and look forward to capturing and sharing the moments that make pickleball not just a game, but a way of life.

Welcome to the Pickletopia family—where every shot is a chance to have fun and make friends!